The ugly side of Safaricom: How their algorithm is stealing your hard earned bundles (real experience)

9/4/2019

Your bundles vanish in no time. Only smart algorithm can do this.

Note: this article is not for defamation purpose but a real life experience

Other than perennial and now frequent complains from users ranging from election malpractices, data bundles and monetary loans, Kenyan social media has never failed to raise concerns about Safaricom PLC and their questionable services. Here are just examples:

Dear @Safaricom_Care @SafaricomPLC
I have twice today been robbed of my data. On both occasions, immediately I got the message from you of my data purchase and opened Whatsapp for the received messages - the data depletes immediately. Without even sending a message, pic.twitter.com/3QOimCTjSB
— □□□□□□□ □□□□□□□□ (@gikonyomash) April 9, 2019

JUST WONDERING...
Am I the only one who feels that Safaricom data depletes too fast?
— Joshua K. Njenga (@JKNjenga) April 4, 2019

@SafaricomPLC this is why I've decided to discard my Safaricom line. I wish one day you'll think of what you do to millions of Kenyans. pic.twitter.com/WjlfIm2eHi
— steve_denis? (@stevedenisCM) March 30, 2019

@SafaricomPLC I’m still waiting for a sensible explanation and if you don’t feel like dealing, you might as well refund my 4K and I’ll swiftly move on. @Safaricom_Care pic.twitter.com/ZOXTPZQU07
— The Cusp of Magic (@LilyNdirangu) March 30, 2019

No no no. I happened twice. Basically I lost my bundles on both occasions. This is not right. It's an abuse of customers. @Safaricom_Care @CA_Kenya pic.twitter.com/sSengEhTeS
— ??????? ???????? (@gikonyomash) April 9, 2019

The complains are many you can see them here https://twitter.com/search?q=safaricom&src=typd

However don't make mistakes here, Safaricom have one of the best services in the world; thanks to mediocre services from other competitors. This is like a monopoly business and in every monopoly there must be exploitation aimed at the customers.

I have been using Safaricom services ever since I acquired my first phone dozens of years ago, however, with increasing number of complains, Safaricom has turned its reputation into a muddy sling arena.

In my personal experience, on 8th April,2019. I buy a record 3GB in a few hours, no downloads, no streaming data depletes, Safaricom laughs all the way to the bank. 9th April,2019. May Idle mobile phone uses 1 GB data in 2 hrs. It has never happened like this ladies and gentlemen. There are questions that need answers.