The ugly side of Safaricom: How their algorithm is stealing your hard earned bundles (real experience)
Your bundles vanish in no time. Only smart algorithm can do this.
Note: this article is not for defamation purpose but a real life experience
Other than perennial and now frequent complains from users ranging from election malpractices, data bundles and monetary loans, Kenyan social media has never failed to raise concerns about Safaricom PLC and their questionable services. Here are just examples:
The complains are many you can see them here https://twitter.com/search?q=safaricom&src=typd
However don't make mistakes here, Safaricom have one of the best services in the world; thanks to mediocre services from other competitors. This is like a monopoly business and in every monopoly there must be exploitation aimed at the customers.
I have been using Safaricom services ever since I acquired my first phone dozens of years ago, however, with increasing number of complains, Safaricom has turned its reputation into a muddy sling arena.
In my personal experience, on 8th April,2019. I buy a record 3GB in a few hours, no downloads, no streaming data depletes, Safaricom laughs all the way to the bank. 9th April,2019. May Idle mobile phone uses 1 GB data in 2 hrs. It has never happened like this ladies and gentlemen. There are questions that need answers.
THESE MEASURES MAY HELP MANAGE DATA